Terms of Service – Zarlior
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Terms of Service

This website is operated by Zarlior. Throughout the site, the terms “we”, “us” and “our” refer to Zarlior. Zarlior offers this website, including all information, tools and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”, “Terms and Conditions”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.

Article 1 – Definitions

In these Terms:

  • Cooling-off period: the period within which the consumer may exercise the right of withdrawal;

  • Consumer: a natural person who is not acting in the course of a trade or profession and who enters into a distance contract with the trader;

  • Day: a calendar day;

  • Fixed-term contract: a distance contract relating to a series of products and/or services, where the obligation to supply and/or receive is spread over time;

  • Durable medium: any tool that enables the consumer or trader to store information addressed personally to them in a way that allows future reference and unchanged reproduction;

  • Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period;

  • Trader: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: a contract concluded within a system organised for distance sales of products and/or services, using only one or more means of distance communication;

  • Means of distance communication: any tool that can be used for concluding a contract without the consumer and the trader being together in the same place at the same time;

  • General Terms and Conditions: these General Terms of the trader.

Article 2 – Trader details

Article 3 – Scope

These Terms apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer. Before the distance contract is concluded, the consumer will receive the text of these Terms. If this is not reasonably possible, the consumer will be informed where the Terms can be reviewed and that they will be sent free of charge upon request. If the contract is concluded electronically, the text may be provided in such a way that the consumer can store it on a durable medium. In case of conflicting provisions, the consumer may rely on the provision most favourable to them. If any provision is void or annulled, the remaining provisions remain in force. Situations not covered will be interpreted in the spirit of these Terms.

Article 4 – Offer

If an offer has a limited period of validity or is subject to conditions, this will be stated explicitly. Offers are non-binding; we reserve the right to modify them. The offer includes a complete and accurate description of the products and/or services to enable a proper assessment by the consumer. Obvious errors or mistakes do not bind the trader. Images are a faithful representation; however, exact colour accuracy cannot be guaranteed.
The offer clearly states: the price (excluding any import duties and VAT on import, which are payable by the customer), any additional possible costs (e.g. postal/tax charges levied by the carrier), the steps required to conclude the contract, payment, delivery and performance terms, whether the right of withdrawal applies, validity/price-guarantee period, means of communication, contract archiving, how to correct input errors before ordering, available languages, applicable codes of conduct (if any), and the minimum duration for long-term contracts.

Article 5 – Contract

The contract is concluded when the consumer accepts the offer and meets its conditions. If acceptance occurs electronically, the trader will promptly acknowledge receipt. Until this confirmation is sent, the consumer may cancel the contract. The trader ensures a secure online environment and appropriate payment safeguards, and may verify whether the consumer can meet payment obligations. For justified reasons, the trader may refuse an order or attach conditions. The trader will provide the consumer with: the business address for complaints, the return policy, information on warranties and after-sales service, key information from Article 4 (if not already provided), and terms for terminating long-term contracts. All contracts are subject to product availability.

Article 6 – Right of withdrawal

The consumer may withdraw from the purchase within 14 days without giving any reason, counted from the day of receipt of the product. The consumer must handle the product with care and return it (with accessories and original packaging where reasonably possible) if they decide to withdraw. Withdrawal must be notified within 14 days by email or written statement, and the product must be returned within a further 14 days. Proof of return (e.g. a shipping receipt) may be required. If these deadlines are not met, the purchase becomes final.

Article 7 – Costs in the event of withdrawal

If the consumer exercises the right of withdrawal, they bear the cost of returning the products. If the consumer has already paid, the trader will refund the amount within 14 days of withdrawal, provided the product has been returned or proof of return has been supplied.

Article 8 – Exclusions from withdrawal

The trader may exclude withdrawal for: custom-made items; clearly personalised goods; perishable or non-returnable goods; products subject to market fluctuations; newspapers and magazines; audio/video/software with broken seals; hygiene-sensitive products with broken seals; services (e.g. accommodation, transport, events) begun with the consumer’s consent before the end of the cooling-off period; games of chance and lotteries. Any exclusion must be clearly stated in the offer or prior to contract conclusion.

Article 9 – Prices

Prices will not be increased during the validity period of the offer, except for changes in VAT rates. For products subject to market fluctuations, variable pricing will be clearly indicated. Price increases within three months of contract conclusion are only permitted due to legal changes. After three months, increases are allowed only with consumer consent and if required by law or the consumer may terminate the contract.
Delivery occurs from outside the EU; the trader does not charge VAT. Import duties or VAT may apply and are the customer’s responsibility. All prices are subject to typographical or clerical errors. The trader is not obliged to fulfil orders at incorrect prices resulting from such errors.

Article 10 – Conformity and warranty

The trader guarantees that products and/or services conform to the contract, the specifications stated in the offer, reasonable requirements of quality and/or usability, and applicable legal/regulatory provisions at the time the contract is concluded. If agreed otherwise, the trader also guarantees suitability for a purpose beyond normal use. Any warranty provided by the trader, manufacturer or importer does not affect the consumer’s statutory rights. Any defects or incorrect deliveries must be reported in writing within 14 days of delivery. Products must be returned in original packaging and in undamaged condition. The trader’s warranty period coincides with the manufacturer’s warranty. The trader is not liable for the ultimate fitness of products for the consumer’s individual purposes, nor for advice regarding use or application. Warranty is void if: the consumer has repaired/modified the product or had it done by third parties; the products were exposed to abnormal conditions or used contrary to instructions/packaging; or the defect results wholly or partly from government regulations regarding the nature or quality of materials used.

Article 11 – Delivery and performance

We take great care in processing orders and will make best efforts to fulfil accepted orders promptly, typically within 30 days, unless agreed otherwise. If delivery is delayed beyond this timeframe or cannot be carried out in whole or in part, the customer will be informed promptly. Where fulfilment proves impossible, the customer may cancel the order at no cost and will receive a full refund within a reasonable time, typically within 14 days of cancellation confirmation. If the ordered product cannot be delivered, we will make reasonable efforts to offer a suitable substitute. Customers will be clearly informed if a substitute is shipped. The risk of loss or damage remains with the company until delivery to the customer or their designated representative, unless agreed otherwise.

Products are shipped directly from a third country (e.g. China). The company acts only as an intermediary and does not handle import procedures or customs clearance in the destination country (such as the USA or the Netherlands). All logistics are managed by an external supplier in the country of origin. Customers are responsible for any customs duties, taxes or other import charges imposed by the destination country. These fees are not included in the purchase price or shipping costs and must be paid by the customer directly. The online store does not handle or cover import taxes or customs clearance. Failure to pay such charges may result in delays, refusal or return of the shipment, for which the store is not responsible.

Article 12 – Long-term agreements: duration, cancellation and renewal

Cancellation: For contracts without a fixed end date (e.g. subscriptions or recurring deliveries), the customer may cancel at any time in accordance with the cancellation terms stated at purchase. Unless stated otherwise, notice of cancellation must be given at least 7 days before the next billing cycle to avoid further charges.
For fixed-term contracts (e.g. 6- or 12-month plans), early termination may not be possible unless expressly provided for. Where permitted, applicable notice periods and any fees will be clearly stated at purchase. Cancellation must be effected by the same method used to enter the contract (e.g. via the online account or by contacting customer support), unless alternative methods are offered.

Renewal: Some products/services may be offered on an auto-renewing subscription basis. By purchasing such a subscription, the customer agrees to automatic renewal unless cancelled in line with the applicable cancellation rules. Renewal terms will be clearly presented at purchase, and where required by law, advance notice of renewal will be provided for long-term subscriptions. Trial or promotional intro plans convert to paid plans unless cancelled before the trial ends. Customers may cancel renewals at any time via account settings or by contacting support, unless stated otherwise.

Duration: For contracts longer than one year, cancellation terms are governed by the individual agreement at purchase. Unless stated otherwise, long-term contracts are not cancellable before the agreed term. If early termination is allowed, notice periods, fees or refund rules will be set out in the individual agreement.

International shipments may be delayed due to customs inspection or other import procedures. Any delays, additional charges (such as duties or taxes) and administrative handling related to importation are solely the customer’s responsibility. The store is not liable for such costs nor for delivery delays arising from these circumstances.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be settled within 7 business days from the start of the cooling-off period referred to in Article 6(1). For service contracts, this period begins when the consumer receives confirmation of the contract. The consumer must promptly report any inaccuracies in provided or stated payment details. In case of non-payment, the trader is entitled—subject to legal provisions to charge reasonable costs previously communicated to the consumer.

Article 14 – Complaints procedure

Complaints about the performance of the contract must be submitted fully and clearly described by the consumer within 7 days after discovering the defect. Complaints submitted to the trader will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will send an acknowledgment within 14 days indicating when a more detailed response can be expected. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution system. Submitting a complaint does not suspend the trader’s obligations unless the trader states otherwise in writing. If the trader considers a complaint justified, they will, at their discretion, replace or repair the defective product at no cost to the consumer.

Article 15 – Disputes

Contracts between the trader and the consumer to which these Terms apply are governed exclusively by Dutch law, even if the consumer resides outside the Netherlands.

Article 16 – Contact details

Any questions regarding these Terms of Service can be sent to: info@zarlior.com